Capital Performance
Group helps clients develop and leverage distribution system investments
and frontline resources to create marketplace distinction, improve sales
performance, and promote customer loyalty. Our consultants utilize structured
analytical approaches to solve complex distribution issues, create actionable
strategies, and achieve organizational consensus. We work closely with
our clients and assist them in planning, designing, developing, and managing
delivery systems that are customer-focused, integrated, and cost-effective.
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Detailed Descriptions of Services
Popular Solutions Consumer & Business Market Profile Demographic & Product Use Analysis
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Recent Whitepapers, Articles & Speeches Strategic Drivers of Retail Sales Productivity, BAI Banking Strategies, July/August 2008. OnSiteConference Viewpoint: "P-to-P Networks May Alter Market", American Banker, April 4, 2008. BAI Retail Delivery Conference & Expo, November
12, 2007 Virginia Bankers Association Retail Symposium, May
15-16, 2007, Speech: Service
Quality as a Competitive Advantage: Myth vs. Reality Read Nancy Michael's article "Community Banks Are Strategizing in the Dark" in the America Banker's Community Banking supplement, April 3, 2007. Briefing: More Branches... Again, ABA Banking Journal, February 2007 "The Productivity Challenge," CPG Wire, October/November 2005 "2005 Branch Data Briefing: Fact and Fiction," ABA Banking Journal, February 2006 "ACT II for Online Banking," CPG Wire, August/September 2005 "Sales Productivity," CPG Wire, January/February 2005
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| © 2008 Capital Performance
Group, LLC
1025 Thomas Jefferson Street, NW • Suite 310
East • Washington, DC 20007 |