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PRACTICE AREAS: Distribution Strategy & Channel Management

Capital Performance Group helps clients develop and leverage distribution system investments and frontline resources to create marketplace distinction, improve sales performance, and promote customer loyalty. Our consultants utilize structured analytical approaches to solve complex distribution issues, create actionable strategies, and achieve organizational consensus. We work closely with our clients and assist them in planning, designing, developing, and managing delivery systems that are customer-focused, integrated, and cost-effective.


Detailed Descriptions of Services

  • Distribution System Strategy & Design
  • De Novo Market Entrance Strategy
  • Branch Network Consolidation
  • Market Opportunity Assessment
  • Branch Site Analysis
  • Sales Force Productivity Assessment
  • Sales & Relationship Management Program Design
  • eCommerce/Internet Channel Strategy
  • ATM & Call Center Channel Strategies
  • Service Quality Measurement & ProgramDevelopment
  • Distribution Process Reengineering

Popular Solutions

Consumer & Business Market Profile

Site Analysis

Demographic & Product Use Analysis

BankRank™

CPG's Internet Solution

 

 

Recent Whitepapers, Articles & Speeches

Strategic Drivers of Retail Sales Productivity, BAI Banking Strategies, July/August 2008.

Reevaluate the Branch Channel, ABA Banking Journal (online version), July 10, 2008, by Gary Stein and Vanessa Mambrino

Cover Story: Are Longer Branch Hours Convenient to Bottom Line?
American Banker Retail Delivery Supplement, June 2008.

OnSiteConference
Gary Stein and Vanessa Mambrino presented Beyond Intuition: Making Better Branch Decisions with Data on May 29, 2008. BAI Banking Strategies Retail Delivery Insights reviewed the OnSite Conference on July 16th! Read their review.

Viewpoint: "P-to-P Networks May Alter Market", American Banker, April 4, 2008.

BAI Retail Delivery Conference & Expo, November 12, 2007
Workshop: Generating Deposits: New Tactics for Success

Virginia Bankers Association Retail Symposium, May 15-16, 2007, Speech: Service Quality as a Competitive Advantage: Myth vs. Reality

Read Nancy Michael's article "Community Banks Are Strategizing in the Dark" in the America Banker's Community Banking supplement, April 3, 2007.

Briefing: More Branches... Again, ABA Banking Journal, February 2007

"The Productivity Challenge," CPG Wire, October/November 2005

"2005 Branch Data Briefing: Fact and Fiction," ABA Banking Journal, February 2006

"ACT II for Online Banking," CPG Wire, August/September 2005

"Sales Productivity," CPG Wire, January/February 2005

 


© 2008 Capital Performance Group, LLC

1025 Thomas Jefferson Street, NW • Suite 310 East • Washington, DC 20007
t: 202.337-7870 f: 202-337-7871
info@capitalperform.com