Publications Archive

ABA Banking Journal

2007

Customer Loyalty: Elusive, but Critical (February)
Nancy Michael

Briefing: More Branches... Again (February)
Nancy Michael

2006

Banking's Top Performers: Community Banks (June)
Stephanie Norwell and Vanessa Mambrino

Banking's Top Performers: Big Banks (July)
Stephanie Norwell and Vanessa Mambrino

Concentration Alert (April 2006)
Gary Stein and John Barrickman

Briefing on 2005 U.S. Bank Branch Data: Fact & Fiction (February)

2005

Top Performers: Community Banks (July)
Stephanie Norwell and Vanessa Mambrino

Top Performers: Big Banks (June)
Stephanie Norwell and Vanessa Mambrino

17 Ways to a Better Consulting Experience (January)
Mary Beth Sullivan was featured in this article about how to maximize you consulting dollars and time.

2004

Top Performers: Community Banks (July)
Stephanie Norwell and Vanessa Mambrino

Top Performers: Big Banks (June)
Stephanie Norwell and Vanessa Mambrino

2003

Top Performers: Community Banks (July)
Nancy Michael

Top Performers: Big Banks (June)
Nancy Michael

The RMA Journal

Open the Door to Your Loans and Welcome In the Independent Review! (March 2007)
Claude A. Hanley, Jr.

Getting the Most Out of Portfolio Reporting (July-August 2005)
Gary Stein and John Barrickman

So You Want to Start a New Bank? (May 2005)
Claude A. Hanley, Jr. and Edward Furash

Improving Home Equity Risk Management Practices (March 2005 )
Mary Beth Sullivan

Too Big to Manage (July/August 2004)
Claude A. Hanley, Jr. and Edward Furash

The Challenge of Quality Improvement (Dec. 2003-Jan. 2004)
Mary Beth Sullivan

A Good Name is Golden (Dec. 2003-Jan. 2004)
Claude A. Hanley, Jr. and Edward Furash

Management Strategies: What's A Check? (May 2003)
Claude A. Hanley, Jr. and Edward Furash

Management Strategies: New Lending Risks In Consumer Attitudes (February 2003)
Claude A. Hanley, Jr. and Edward Furash

Chasing the Money (February 2002)
Mary Beth Sullivan

American Banker

Community Banks Are Strategizing in the Dark (Community Banking Supplement, April 3, 2007)
Nancy Michael.

The New Deposit Playing Field: A Game Plan (Retail Delivery Supplement, March 27, 2007)
Mary Beth Sullivan.

Viewpoint: Surviving Changes in Community Development (January 5, 2006)
Claude A. Hanley, Jr.

Viewpoint: Finding Room to Improve in Today's Market (April 27, 2007)
Mary Beth Sullivan.

Viewpoint: Planning Ahead to Make '07 Goals Attainable (September 15, 2006)
Mary Beth Sullivan

Viewpoint: Commercial Real Estate—Improving Risk Management (July 27, 2006)
Gary Stein

Hard Decisions are Fast Approaching for ATM Owners (July 30, 2004)
Gary Stein

Two-part article on Payments
Part II: Banks Should Position Themselves To Dominate Emerging Biz (September 27, 2002)
Mary Beth Sullivan and Edward Neumann

Part I. It's Not Too Late For Bankers To Make Inroads In Payments (August 30, 2002)
Mary Beth Sullivan and Edward Neumann

Give Investors Your Side Of The Story (September 6, 2002)
Claude A. Hanley, Jr.

Letter to the Editor: OCC Defense Of Dual System Is Not Pandering (February 22, 2002)
Claude A. Hanley, Jr.

Various Publications

How Commercial Lenders Can Succeed in 2007 (Commercial Lending Review, March/April 2007)
Mary Beth Sullivan.
This article is reprinted with the publishers permission from the Commercial Lending Review, a bi-monthly journal published by CCH Incorporated. For more information please visit www.tax.cchgroup.com.

After Free... What Is There To Offer? (BAI Banking Strategies, May/June 2006)
featuring Rolland Johannsen

Free Checking's Second Wave (BAI Banking Strategies, March 2006)
Mary Beth Sullivan

Speaking Engagements

Virginia Bankers Association Retail Symposium, May 15-16, 2007
Mary Beth Sullivan Speech: The Financial Services Industry Today
Gary Stein Speech: Service Quality as a Competitive Advantage: Myth vs. Reality
Nancy Michael Speech: Small Business Banking: What's Your Niche?

Small Business Banking: What's Your Niche?
Mary Beth Sullivan, New York Banker's Association Annual Retail & Small Business Banking Conference, October 2006

Leveraging Market and Branch Placement Analytics
Gary Stein, Virginia Bankers Association Retail Executives' Meeting, July 2006

The Effective Finance Function
Claude Hanley, Stonier Graduate School of Banking, June 2006

Key Trends in Financial Services & Implications for Community Banks
Mary Beth Sullivan, Compass Bank Correspondent Client Investment Seminar, June 2006

Maintaining Customer Loyalty in the Face of Declining Branch Transactions
Mary Beth Sullivan, Virginia Bankers Association Retail Banking Symposium, May 2006

Trends in Retail Banking
Gary Stein, Retail Bank Strategic Planning Session, March 2006