The Frontline

Blog

CPG's Retail Banking Colloquium 2011 Recap
Posted: 08/05/2011 - 09:29

Posted August 5, 2011 I by Mary Beth Sullivan

CPG recently invited a group of eight innovative retail bankers to DC to discuss revenue growth challenges and share insights and best practices for addressing them. Our inaugural Retail Banking Colloquium was a big success, and we look forward to hosting more of these events in the future. In our inaugural event, Bankers exchanged best...

view
The Future of Branches: Reinvention
Posted: 06/27/2011 - 12:14

BAI Banking Strategies, June 27, 2011, by Mary Beth Sullivan

Rather than simply reducing branch networks in the face of cost pressures, banks should reinvent their branches to build new sources of revenue.

Many industry analysts and practitioners clearly believe the future of retail banking requires a dramatic reduction in the absolute numbers of bank...

view
Wire Preview: Customer Onboarding to the Rescue
Posted: 06/07/2011 - 15:31

Posted June 7, 2011 I by Gary Stein

Excerpt from the same-titled May 23 BAI Banking Strategies article

Effective onboarding programs help to cultivate primary banking relationships and stable, low-cost core deposits by aiding and encouraging new customers to adopt services, such as direct deposit and online bill payment, that ensure checking accounts are...

view
The Payoff from Profitability Analytics
Posted: 04/04/2012 - 19:25

Posted June 1, 2011 I by Mary Beth Sullivan

Customer profitability information needs to be applied where it counts – on the frontlines.

Many financial services companies today have some understanding of the profitability of their customers or are working to build this information. While creating robust customer profitability...

view